Shipping  
We offer worldwide shipping. Shipping is either via the national postal service as standard and this is charged as £3.00 up to a weight of 3kg; £6.50 and over 5kg; £8.50. For faster delivery or overseas orders please contact us either by e-mail on: sales@brightredbus.com
or on 01298 23097

Overseas orders include the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Highlands and Islands, and the Republic of Ireland.

Delivery costs for the above are dependant on weight of the parcel , the country it is delivered to and chosen shipping method. We are also only too happy to take your order by e-mail, telephone, fax or post.

We endeavour to have all orders dispatched within 48 hours of receipt of your payment. Normally you will receive your order within 5 working days. However please allow for postal delays during the busy holiday seasons. If you have not received your order within 7 days, please contact us.
Returns Policy
Bright red bus aims to deliver the highest quality products.  However, in the event that you are  dissatisfied with any of our products, the item can be returned within 10 days of receipt unopened and in its original condition and we will provide a full refund. Please remember to obtain a proof of posting and please include all your correspondence details within the parcel.

Please note that we can only offer refunds for opened items if they are defective. Please contact us first before returning a defective item at sales@brightredbus.com

Except in the case of a defective item, the customer cannot be reimbursed for p&p or returns postage as this is a direct cost.

This does not affect your statutory rights as a consumer.
Cancellation of order
You may cancel an order that has not already been processed by emailing sales@brightredbus.com

Any cancellations made after processing but prior to shipping will be charged an administration fee of 15%

For information on Shipping costs and conditions, please go to the Shipping section.
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